Privacy Policy

At ALZANTRA, accessible from www.alzantra.ae, protecting the privacy of our clients, partners, and visitors is one of our highest priorities. This Privacy Policy outlines the types of information we collect, how we use it, and the rights you have in relation to your personal data.

It applies to all online interactions with our website and digital platforms. It does not extend to information collected offline or through other channels unless specifically stated.

Consent

By using our website and services, you consent to this Privacy Policy and agree to its terms.

Information We Collect

The personal information we may request, and the reasons for doing so, will be clearly explained at the point of collection. This may include:

Name, company name, and designation
Email address and phone number
Address and location details (where required for licensing or government liaison services)
Information provided when contacting us directly (including attachments or documents)
Information submitted when registering for our services (e.g., recruitment, licensing, clinic setup, training, or consultancy services)

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our website and services
Process applications and deliver licensing, recruitment, and regulatory support
Personalize and improve our services and digital platforms
Understand and analyze how clients interact with our website
Develop new services and solutions to meet client needs
Communicate with you regarding services, updates, support, and promotional offers
Prevent fraud, misuse, or unauthorized access to our platforms
Comply with UAE regulatory requirements and legal obligations

Log Files

ALZANTRA follows standard practices of using log files. These include IP addresses, browser type, ISP, date/time stamps, referring/exit pages, and number of clicks. This data is not personally identifiable and is used to analyze trends, administer our site, track user movement, and gather demographic insights.

Cookies and Web Beacons

Like most websites, ALZANTRA uses cookies to store information such as visitor preferences and accessed pages. This helps optimize your experience by tailoring our content based on browser type and other information.

You may disable cookies via your browser settings. Consult your browser’s documentation for details.

Third-Party Privacy Policies

Our Privacy Policy does not cover third-party service providers or linked websites. We advise reviewing the privacy policies of those parties to understand their practices.

Children’s Information

ALZANTRA does not knowingly collect any personally identifiable information from children under the age of 18. If you believe your child has provided such information on our website, please contact us immediately at [email protected] and we will remove it promptly.

Privacy Under UAE Regulations

We comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), which governs the collection, processing, and storage of personal data within the UAE. Our processing of your personal information is based on the following lawful grounds:

Consent: When you provide us with consent to use your data.
Contractual Necessity: When data is required to fulfill a service agreement with you.
Legal Obligation: When processing is required to comply with UAE laws and regulatory authorities such as MOH, DHA, DOH, or FANR.
Legitimate Interests: When data is necessary to support our business operations without overriding your fundamental rights.

Privacy Under GDPR (If Applicable)

For clients in the European Union (EU) and the European Economic Area (EEA), we also comply with the General Data Protection Regulation (GDPR) (EU) 2016/679. Your rights under GDPR include:

Access, correction, or deletion of your personal data
Objection to processing based on legitimate interests
Data portability
Withdrawal of consent at any time

Requests can be sent to [email protected]

Privacy Under UK Data Protection Act 2018

If you are based in the United Kingdom, the provisions of the Data Protection Act 2018 apply.

Changes to This Privacy Policy

ALZANTRA may update this Privacy Policy periodically. Any changes will be posted on this page, and the updated date will be revised accordingly. We encourage you to review this policy regularly to remain informed.

Contact Us

For any questions or concerns regarding this Privacy Policy, you may contact us at:

ALZANTRA

[email protected]